Before you file a complaint with the National Residential Improvement Association, please note:

Our goal is to successfully resolve complaints involving consumers and contractors or lenders in a fair and timely fashion. Information concerning the nature and resolution of complaints filed with NRIA is used in maintaining current status reports on participating contractors. NRIA only accepts complaints involving NRIA Authorized Contractors.

NRIA generally does not handle complaints which are more effectively handled by other government or private agencies or the legal system, such as complaints involving employment practices, discrimination, or matters in litigation.

NRIA strongly encourages consumers to first attempt to resolve complaints directly with thier local NRIA Authorized Contractor, however, NRIA will not reject a complaint if a consumer has not taken this step. Historically, most complaints filed through NRIA are resolved amicably.

Your complaint will be forwarded to the contractor within two business days. The contractor will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the contractor’s response when we receive it (or notified that we received no response). Complaints are usually closed within 30 calendar days.

NRIA reserves the right not to process complaints containing abusive or foul language.

If you wish to file a formal complaint against your local NRIA Authorized Contractor, please click the link below and you will be directed to an online complaint form. Please provide as much detail as possible so that we may better assist you.

Proceed to online Complaint Form